Privacy policy

Who is responsible

Vyro Taxi B.V., TODO address, Rotterdam, Chamber of Commerce TODO-KVK. Privacy questions: info@vyrotaxi.nl.

What we collect

Name, email, phone number, pickup and destination address, ride date and time, flight number, notes you enter and your payment status. We never see or store bank or card details.

Why, and on what basis

To carry out your ride and put your driver in touch with you (performance of the contract), to send your receipt and keep our accounts (legal obligation), and to prevent misuse (legitimate interest).

Where your data is kept

Our database is in the European Union (Frankfurt, Germany). The website runs in the same EU data centre. We never sell your data.

Who we share it with

Your driver (name, phone, addresses, time). Our processors, each under a data processing agreement: Supabase (database, EU), Vercel (hosting, EU), Stripe (payments) and Resend (email). Where a processor is based in the US, the EU Standard Contractual Clauses apply.

How long

Ride and payment records are kept for 7 years because Dutch tax law requires it. On request we remove your name, email, phone and notes sooner; amounts and routes are then kept anonymously.

Cookies and statistics

Essential (no consent needed): your trip details while you book (in your browser), your language choice (NL/EN), your cookie choice and a sign-in cookie for our staff. Only if you click 'Accept': an anonymous visitor ID so we can see which pages you view and what you click, to make booking easier (kept 13 months). You can change your choice any time via 'Cookies' at the bottom of the site. No advertising cookies.

Security and faults

To prevent misuse and fix faults (legitimate interest) we keep, for each page visit, your IP address, the page, your browser and your approximate location (country/city) for 30 days. Error reports are kept for 90 days. IP addresses that misuse the service can be blocked.

Your rights

You can access, correct or delete your data, and object to its use. Email info@vyrotaxi.nl; we reply within one month. You can also complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).